Frequently Asked Questions
How to cancel the Booking of Service?
please send request on support email id.
How to check my services?
Click my account button and check the details.
What is the difference between shared, VPS and dedicated hosting?
Shared hosting places your website on a server shared with other customers, with cPanel and all server management handled by us. It suits most business websites, WordPress sites and small stores. A VPS gives you guaranteed CPU and RAM and full root access on your own virtual machine. A dedicated server is an entire physical machine reserved for your workload alone. You can move up a tier at any time without rebuilding your site.
How quickly is my hosting activated after payment?
Shared hosting and add-on services are normally activated within a few hours of payment. VPS plans are provisioned within 24 hours and dedicated servers within 3 to 5 business days. You will receive an email as soon as your service is ready, and we will tell you if anything is delayed.
Which payment methods do you accept?
Payments are processed securely by Razorpay, so you can pay with UPI, credit and debit cards, net-banking and popular wallets. All prices are in Indian Rupees. We never see or store your card details.
Do you charge GST, and will my GSTIN appear on the invoice?
Where GST applies it is shown on your invoice. Add your GSTIN during sign-up, or later under Profile in your customer portal, and it will be printed on your receipts so that you can claim input tax credit.
Can I upgrade my plan later?
Yes. You can move from shared hosting to a VPS, or from a VPS to a dedicated server, whenever you need more resources. Contact support and we will migrate your data and switch you over with minimal downtime.
Do you offer a money-back guarantee?
Yes. First-time purchases of a shared hosting plan are covered by a 30-day money-back guarantee, and VPS plans by a 7-day guarantee. Dedicated servers, add-on services and renewals are not refundable. The full terms are in our Return & Refund Policy.
How do I cancel a subscription, and what happens to my data?
Sign in, open your customer portal and choose Cancel on the subscription. You can cancel at the end of the current billing period or immediately. Download a copy of your data first: once a service is terminated its data is deleted and cannot be recovered.
Do you take backups, and how do I restore one?
Automated daily backups with 30-day retention are included with Business shared plans and available as an add-on for every other plan. To restore, email support with the date you need and we will restore it for you. You are also welcome to keep your own backups through cPanel.
Where are your servers located?
Our services run in partner data centres in India and abroad, chosen for Tier-1 connectivity, redundant power and strict physical security. Tell us where your audience is and we will recommend the best location for your plan.
Do you help migrate my website from another host?
Yes, and it is free. Once you have signed up, send us the login details for your old host and we will move your websites, databases and email, then check that everything works before you switch your DNS.
What does 24x7 support cover, and how do I reach you?
Our engineers are available around the clock by email at [email protected] and by phone. Support covers your hosting account, server availability, control panel and email set-up. The managed support add-on adds proactive patching, hardening and a direct line to a senior engineer.
Is SSL included?
Yes. Free SSL certificates are issued, installed and renewed automatically for every domain you host with us, so your websites always load over HTTPS.